DeRefund Policy
Last updated: October 2, 2026
All purchases are final, except that a credit pack whose credits are completely unused can be refunded in full within 14 days of purchase. To request a refund, email support@detars.xyz with your account email address and order ID.
1. General
Except as set out in this policy or where required by law, all purchases are final and non-refundable.
2. Unused credit packs
A credit pack whose credits are completely unused is eligible for a full refund if you request it within 14 days of purchase.
3. Used credit packs
Once any credits from a pack have been used, that pack is not refundable, except where required by law.
4. Cancelled orders
If we cancel an order before the credits are delivered, as described in our Terms of Service, the payment will be refunded.
5. How to request a refund
Email support@detars.xyz with the email address of your DeTars account and the order ID, or your Paddle receipt. You can also contact Paddle directly through the link in your receipt email.
6. Discretionary refunds
We may, at our discretion, grant refunds in other cases. Doing so does not oblige us to grant a refund in any other case.
7. How refunds are processed
Approved refunds are issued through Paddle, our Merchant of Record, to your original payment method. The refunded credits are removed from your account. The time it takes for the funds to arrive depends on your bank or card issuer.
8. Chargebacks
If you have a problem with a purchase, please contact us before disputing the payment with your bank or card issuer. If a payment is charged back or otherwise reversed, we will remove the related credits from your account, and we may suspend your account and dispute the chargeback.
9. Your statutory rights
Nothing in this policy affects your statutory rights as a consumer under the law of the country where you live. Paddle’s Buyer Terms also apply to your purchase, and our Terms of Service govern credits generally.
10. Contact
Questions about this policy can be sent to support@detars.xyz. Please include your order ID so that we can locate your purchase.